Nlux Prints Refund and Returns Policy

Thank you for choosing Nlux Prints for your printing needs. We strive to provide high-quality products and excellent customer service. Please review our Refund and Returns Policy below for a smooth and transparent experience.

1. Refund Policy

1.1 Eligibility for Refund:

Returns are only applicable to items that are faulty or defective and returns must be requested within 7-14 days of purchase.
To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
1.2 Non-Refundable Items:

Customized or personalized products are non-refundable unless there is a manufacturing defect or an error on our part.
Shipping costs are non-refundable.
1.3 Refund Process:

To initiate a return and refund, please contact our customer service team at info@nluxprints.com.au with your order number, a description of the issue, and any supporting evidence (e.g., images/videos).
Once your request is received and approved, we will provide instructions on how to return the product.
1.4 Return Shipping:

Customers are responsible for return shipping costs, except in cases where the return is due to a manufacturing defect or an error on our part.
We recommend using a trackable shipping service to ensure the safe return of the product.
1.5 Refund Timeframe:

Refunds will be processed within 14-21 business days of receiving the returned product.
The refunded amount will be credited to the original payment method.

3. Contact Information:

For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at info@nluxprints.com.au

Thank you for choosing Nlux Prints. We appreciate your business.
 

Returns & Refunds